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Email Deliverability Associate

RemoteUnited States, New York, BrooklynDeliverability

Job description | Remote

Hey there!

Thanks for your interest in continuing the contracting process.

We'd want to provide some context for this video stage before getting into the questions. Our goal at this point is to obtain a better sense of your personality. We've been asked before why we don't do this via a short 'screening' call. Our reason? Scheduling these calls could keep you waiting, depending on our team's availability. For this reason, we've tried to balance out a smooth process with learning a little more via video.

Some tips about your video: it's okay to be nervous! But we're not looking for a Hollywood production. The important thing is to be comfortable that your personality is coming through.

As an Email Deliverability Associate, your job will be to create and remove SendGrid setups, add new mailboxes, configuring them for internal use, connecting the mailboxes to the tools we use.

Key Responsibilities

  • Assist with the collection of data and diagnostics for email deliverability reporting (both internal and client-facing).

  • Assisting with onboarding and offboarding for client email deliverability.

  • Assisting with internal IT management and maintenance (various SaaS/Basic IT Security/etc).

Job requirements

Qualifications (non-negotiable)

  • Experience working in IT

  • Basic understanding of email deliverability

  • Understanding of mail servers/SPF/DKIM/DMARC

  • Deep knowledge of email deliverability, email servers, dns servers

  • Deep knowledge of email-related issues, diagnosing issues, resolving issues

  • Totally comfortable dealing with clients directly and in a positive and friendly manner

  • Comfortable with interacting and communicating with clients in English

  • Quick learner

  • Self-motivated

  • Perfect balance of proactive and careful